Shipping & Returns

Shipping & Returns

Shipping

We strive to fulfill all orders within 48 hours. You will receive a shipping confirmation with tracking details once your order has shipped.

Shipping Timelines by Product Category

  • Planters, Covers, & Grill Planks – Ship within 48 hours.
  • Pergolas – Ship within 1 to 2 weeks due to their size and specialized handling.

For international orders, please contact us at service@cedarcraft.com or call (619) 299-0490 for the most efficient and cost-effective shipping solution.

Cancellations

We accept order cancellations if requested within 24 hours of purchase. To cancel an order, contact our customer service team at (619) 299-0490 or service@cedarcraft.com.

Replacement Parts

Need a replacement part? No need to return the entire item! Simply reach out to us at (619) 299-0490 or service@cedarcraft.com, and we’ll ship the necessary part free of charge.  Your part may be available for you to order online, please check out the Replacement Parts Page.

Returns

If you are not completely satisfied with your purchase, you may return items purchased on CedarCraft.com within 30 days of receipt, provided they are in their original condition and packaging.

To initiate a return:

  • Provide a copy of your original receipt or purchase order number.
  • Customers are responsible for return shipping costs.
  • Contact our team at (619) 299-0490 or service@cedarcraft.com to begin the return process.